OnCall Health Canadian Telemedicine Software

OnCall Health is a Canadian telemedicine/virtual care platform built for modern clinical operations. Its features include secure video visits, encrypted messaging, file sharing, digital intake forms, and integrated appointment scheduling.

The platform complies with Canadian privacy standards (PIPEDA / PHIPA) when used in Canada.

While it emphasizes ease of use and security, OnCall also offers a developer-facing API for enterprise clients to integrate telehealth features with EMRs, analytics tools, and custom workflows.

Summary Table

Features	Description	Benefits
Scheduling & Appointment Management	Customizable scheduling tools with reminders, insurance verification, and patient notifications.	Reduces no-shows and administrative workload; improves appointment efficiency.
Customizable Intake Forms	Digital intake forms that can be designed to fit clinic workflows.	Improves data collection accuracy and reduces manual paperwork.
Integrations & API	Secure EHR integrations and REST-based API for automation and custom workflows.	Enables seamless data exchange and automation across systems.
Compliance & Security	HIPAA and PIPEDA compliant with AES-256 encryption and third-party audits.	Protects patient data and maintains regulatory compliance.
Documentation & Reporting	Syncs consultation data and generates analytics dashboards.	Improves documentation accuracy and provides insights into telehealth usage.
Secure Messaging	Encrypted messaging between patients and providers.	Strengthens communication while ensuring privacy.
Mobile Access	Dedicated iOS and Android apps with browser compatibility.	Allows providers and patients to connect from any device.
Billing & Payments	Built-in billing, co-pay, and subscription management features.	Simplifies financial operations within the telehealth workflow.
Pricing	Custom pricing based on organization size and features.	Flexible costs tailored to each clinic’s requirements.

Key Benefits of OnCall Health

OnCall Health simplifies virtual care by combining video visits, secure messaging, scheduling, and billing within one integrated platform. Its user-friendly interface makes it easier for both providers and patients to adopt telehealth services, reducing administrative work and improving the flow of appointments and consultations. Clinics benefit from flexible integration options, including EHR connectivity and a REST-based API that allows them to automate workflows, share data across systems, and customize how the software fits their operations.

The platform’s strong compliance framework helps healthcare providers meet HIPAA and PIPEDA standards, with AES-256 encryption and third-party audits ensuring the protection of patient information. Built-in analytics tools provide clear insight into telehealth performance and patient engagement, allowing practices to track outcomes and refine their virtual care strategy. With dedicated mobile apps for iOS and Android, along with browser-based desktop access, OnCall Health supports seamless communication and care delivery from any location.

Comprehensive Review of OnCall Health’s Features

Ease Of Use

OnCall Health offers a fairly intuitive interface and is often praised for ease of navigation across devices. Many users say clients and staff quickly learn how to use it. It supports desktop, tablet, and mobile access as well. 

In fields like mental health or psychotherapy, where consistency and ease of use matter a lot, the platform’s usability can help smooth user adoption and reduce friction.

Customizable Intake Forms

OnCall Health lets providers create and adapt digital intake forms to match their practice needs. Through these forms, clinics can collect patient information in advance, organize data systematically, and reduce administrative work.

Through customizable intake forms, OnCall Health facilitates the collection of crucial patient The API supports retrieving these form responses and pushing them into other systems (e.g. EMR/EHR), enabling better data flow and integration.¹

Integrations and API

OnCall Health enhances clinic efficiency through secure integrations with leading Electronic Health Record (EHR) systems and flexible API options for custom workflows. These tools allow practices to connect existing platforms, automate repetitive tasks, and centralize data management for better operational control.

EHR Integrations

OnCall Health connects seamlessly with major EHR systems, enabling clinics to capture and sync patient information across tools. Features such as automated reminders, insurance verification, and digital intake forms can be configured to match internal workflows. This reduces manual entry, standardizes operations, and helps providers deliver consistent, data-driven care.

Open API and Developer Capabilities

OnCall Health offers an open API designed for developers and IT teams who need to connect telehealth features with existing systems.¹

Key Use Cases

• Automate appointment creation and updates directly from your EHR or booking system
• Sync patient data and provider profiles across platforms
• Trigger custom notifications and intake workflows through connected applications
• Generate analytics dashboards or reports using real-time API data

Access and Documentation

The API uses REST architecture and standard authentication protocols. Access is granted upon request, and detailed documentation is available through OnCall Health’s developer resources. Users can test integrations in a sandbox environment before live deployment.

Integration Notes

OnCall Health was acquired by Qualifacts, whose broader health-tech ecosystem also supports FHIR-based APIs. Depending on your organization’s infrastructure, OnCall’s API or Qualifacts’ integration suite may apply. Confirm access scope, endpoints, and data flow directly with the vendor before implementation.

Why This Matters for Clinics

Open API access gives healthcare organizations the freedom to customize how OnCall Health fits into their operations. Clinics can build integrations for scheduling, billing, analytics, or CRM systems to streamline telehealth workflows without relying solely on out-of-the-box connectors.

Compliance with Healthcare Regulations & Security

OnCall Health adheres to applicable privacy and health information laws, including HIPAA in the U.S. and PIPEDA (and related provincial health privacy acts) in Canada.

The platform uses strong encryption: video, voice, and text traffic are encrypted with AES-256, with session keys that change per session and are not persistently stored.

Data is stored on Amazon Web Services in Northern Virginia, with AWS holding ISO certifications to support the protection of personal identifiable information.

OnCall’s privacy policy states they are “regularly audited by a third party” to ensure compliance with privacy obligations.

To ensure integration features uphold these standards, OnCall also requires secure communication channels for messaging and data exchange when integrating with external systems.

Consultation Recording & Documentation

OnCall Health supports documentation workflows and integrates closely with EHR / EMR systems to synchronize patient and appointment data.²

Their API supports pushing form and encounter data into your records system. Additionally, the platform offers configurable data capture, digital intake, and structured workflows (via forms and templates) that help standardize administrative tasks and reduce error.

By integrating with your existing tech stack, OnCall can help staff follow consistent processes, improve access to data, and reduce redundant tasks.

Reporting & Analytics

OnCall Health provides analytics dashboards that reveal telehealth usage, appointment trends, and operational metrics.

These reporting tools allow providers to monitor business performance, understand how telehealth is being used, and identify improvement areas. Some data can be integrated with external systems (e.g. EHR) via API connections, depending on configuration.

With this feature, providers can make more informed decisions, refine their virtual care strategy, and potentially improve operational efficiency and patient retention.

Secure Messaging

OnCall Health includes secure messaging tools for communication between patients and providers. GetApp lists instant messaging as one of its features under “secure (HIPAA, PIPEDA, GDPR compliant)”. 

Their privacy policy affirms use of encryption (AES-256, random keys per session) for voice, video and text traffic, and strong safeguards around storage and access to sensitive health information. The messaging interface is also described as “user-friendly” in reviews and listings.

Mobile Access

OnCall Health offers convenient mobile access through its dedicated iOS and Android apps, allowing users to participate in virtual appointments, view patient information, and manage telehealth workflows directly from their smartphones or tablets.

The platform also supports browser-based access on desktop and laptop devices, including Windows and macOS, ensuring flexibility for both healthcare providers and patients. This multi-device compatibility makes it easier to stay connected and deliver quality care from virtually anywhere.

Billing & Payments

OnCall Health includes integrated billing and payment features to simplify financial management for healthcare practices. Providers can process payments, manage subscriptions, and handle co-pays within the platform.

The system is designed to be flexible, supporting tailored pricing and configuration options based on each organization’s needs. Practices can also combine billing functions with other OnCall modules, such as appointment scheduling and analytics, to streamline their overall telehealth operations.

Pricing

As of October 2025, there’s no public pricing information available for Qualifacts OnCall Health. The platform uses a customized pricing model that depends on factors like organization size, provider count, and selected features such as telehealth, analytics, and API integrations. For accurate, up-to-date pricing, healthcare providers should contact Qualifacts directly through their official contact page.

Pros & Cons of OnCall Health According to User Reviews

Pros	Cons
User-friendly interface suitable for both providers and patients.	No public pricing information; costs available only upon request.
Integrates with EHR systems and supports open API for customization.	API access limited to enterprise or qualifying clients.
HIPAA and PIPEDA compliant with strong data encryption.	Some advanced features require vendor configuration or setup.
Mobile apps for iOS and Android plus browser-based access.	Full feature availability may depend on plan or integration scope.
Built-in billing, payment, and analytics tools.	—

Conclusion

OnCall Health continues to serve as a practical telehealth solution for Canadian healthcare organizations seeking secure, compliant, and customizable virtual care tools. Its API and EHR integration options allow clinics to tailor workflows and connect existing systems, while its mobile access and analytics features support flexibility and informed decision-making. Now operating under Qualifacts, OnCall maintains its focus on interoperability and patient privacy, making it a dependable option for clinics that want to streamline operations without overhauling their entire digital setup.

How Wisevu Can Help

Wisevu assists medical practices in integrating telehealth platforms like OnCall Health into their digital infrastructure. Our team can handle end-to-end API and EHR integration, connect patient forms and analytics tools, and ensure that telehealth workflows align with your clinic’s existing website and management systems.

We also help healthcare organizations improve visibility through SEO, digital advertising, and content strategies that attract and retain patients using online care. Whether your goal is to connect OnCall Health to your internal systems or enhance your clinic’s online presence, Wisevu provides technical and marketing expertise tailored to medical practices.

Get a proposal from us today!

References

1. “Introduction to OnCall Health’s API.” OnCall, docs.oncallhealth.io/docs/introduction.
2. “Synchronizing Patients Between OnCall Health and Your EMR/EHR.” OnCall, docs.oncallhealth.io/docs/syncing-patients-oncall-emr-ehr.