DrChrono Practice Management Software Review

The Dr. Chrono healthcare management system redefines efficiency in medical practice by integrating Electronic Health Records (EHR), practice management, medical billing, telehealth, and Revenue Cycle Management (RCM). 

Tailored for diverse medical practices, its software optimizes various operational aspects. Notable for its patient communication tools, comprehensive reporting, automated reminders, and electronic prescribing, DrChrono is particularly appealing for new practices with its free setup, flexible pricing, and open Application Programming Interface (API). 

Despite some limitations in text messaging and reminders, this overview will cover the full range of its features, functions, and affordability.

Key Features of DrChrono Practice Management Software

Appointment scheduling

DrChrono’s front desk management features stand out for their ease of use and customizability, perfectly tailored for practices of every size and specialty with specialized booking profiles. These features enable a more efficient scheduling process, reducing time spent on phone bookings and lowering no-show rates through an integrated reminder system. 

The scheduling system also includes a website-compatible calendar. However, users should consider the limit on monthly reminder messages and email alerts, which is determined by the subscription plan. Additionally, DrChrono provides secure and immediate payment processing tools for collecting appointment deposits and conducting other billing operations.

Billing functions

DrChrono’s medical billing software provides comprehensive support for point-of-sale transactions and claim management, adaptable across various subscription plans. Integrated smoothly with its EHR and PMS, the software offers a unified solution for billing. Its advanced RCM system streamlines payment collection, claim submission, denial reduction, and overall billing efficiency.

DrChrono also features real-time insurance eligibility verification and customizable billing code options. The full suite of these billing capabilities, however, is dependent on your chosen pricing plan, allowing practices to tailor the software to their specific needs.

Revenue Cycle Management

Under the Apollo Plus pricing plan, DrChrono’s medical software offers RCM tools designed to optimize financial operations in medical practices. This includes capabilities for generating comprehensive financial performance reports, efficient handling of collections and statements, and access to a user-friendly claim status dashboard. 

The software also enhances data visualization through colour-coding of appointments and charts and aids in the effective management of accounts receivable. These robust features are specific to the Apollo Plus plan.

Patient Portal

DrChrono’s OnPatient Portal is a comprehensive patient engagement tool within their medical software, ensuring HIPAA compliance. This all-encompassing portal grants patients access to their medical records and facilitates various functions such as scheduling appointments, sending SMS messages to providers, bill payments, and more, making healthcare management more accessible and patient-oriented.

Additionally, OnPatient enhances the check-in process by allowing patients to fill out consent and other intake forms online before their visit, streamlining the process and reducing paperwork. The portal also plays a crucial role in educating patients, providing them access to treatment plans and educational materials, thus fostering higher patient engagement. 

Mobile Applications

DrChrono’s OnPatient platform offers remarkable versatility, available on iOS devices such as iPhones and iPads, as well as through a web-based browser application. This multi-platform accessibility allows patients to conveniently handle various tasks, including filling out paperwork, viewing appointment schedules, managing insurance and medical records, and making online payments. 

Additionally, OnPatient enhances patient interaction with features for check-ins, customizing intake forms, and accessing educational resources. The app’s functionality extends to the iWatch, enabling patients and practitioners to view schedules, exchange messages, process refill requests, and receive medication reminders. 

DrChrono also boasts a sophisticated EHR app for iPad, a pioneering solution in the App Store, and an iPhone version for complete clinical documentation. For desktop users, the M-Series Mac app mirrors the iPad and iPhone experience, offering seamless access to various EHR functionalities.

SMS Integration

The OnPatient portal offers a robust SMS integration feature, providing a secure and HIPAA-compliant messaging channel for patients and practitioners. This system safeguards all communications, whether related to telehealth services or general provider-patient interactions, under strict HIPAA guidelines. 

Beyond basic messaging, OnPatient’s SMS functionality includes features like appointment confirmations, prescription refill reminders, and health education messages. This comprehensive communication tool significantly improves the efficiency of patient-provider interactions, ensuring safety and compliance while keeping patients informed and engaged.

Integrations

DrChrono medical software likes to describe its Application Programming Interface (API) as one that developers build for developers. The software has an open API with about 27 end-points and a Hypertext Transfer Protocol Secure (HTTPS) client that accepts any programming language. 

Dr. Chrono offers extensive integration options, seamlessly connecting with a variety of practice management and auxiliary platforms. 

This includes integrations with Box for secure file storage, Square Point of Sale for streamlined financial transactions, AmbraHealth for advanced medical imaging, Grow for data analytics, Rater8 for patient feedback, and many others. This diverse range of integrations enhances the functionality and efficiency of healthcare practices.

Box: The integration with DrChrono allows healthcare practices to securely store and share patient records and other documents on the Box platform. This integration can help healthcare practices improve collaboration between providers and reduce the risk of data breaches.

Square Point of Sale: The Square Point of Sale integration enables medical practices to simplify their payment process directly from the Dr. Chrono platform. Dr. Chrono users can accept credit card payments and manage their sales transactions seamlessly through this integration. 

AmbraHealth: AmbraHealth is a tool that enables medical practices to store, view, and share medical images securely. Integrating with DrChrono enables healthcare providers to examine medical pictures immediately within the DrChrono platform’s patient chart. Medical professionals can safely exchange photos with each other, with patients, and with family members or other caregivers.

Grow: Grow is a cloud-based platform that enables medical practitioners to produce custom reports and dashboards. With the DrChrono-Grow integration, medical professionals can access and analyze data from the DrChrono platform to create unique reports and dashboards. This integration allows medical facilities to understand better their business processes, patient outcomes, and revenue cycle management.

Rater8: Rater8 is a cloud-based reputation management platform that helps medical practices manage and monitor their online reviews. The DrChrono-Rater8 integration allows healthcare professionals to send patient satisfaction surveys straight from the DrChrono platform. With this integration, healthcare practices can track their online reputation, read and reply to patient reviews, and generally provide better treatment.

The platform’s API provides robust integration capabilities, connecting with a range of applications from analytics and marketing to third-party solutions like CMS and CRM. This broad integration spectrum boosts functionality and optimizes service for healthcare providers. The system integrates effortlessly with platforms such as ZOHO, Google Analytics, and Mailchimp. 

To link Google Analytics with DrChrono, users need to add the Google Analytics code to their dashboard settings. This integration tracks data on appointment forms from the Online Scheduling Widget and facilitates the analysis of this information directly in Google Analytics.

Benefits of Using DrChrono Practice Management Software

DrChrono’s medical software is a dynamic all-in-one platform, revolutionizing the management of healthcare practices. Its innovative features significantly improve appointment setups, minimize no-shows, and efficiently manage billing and EHR systems while also improving patient interactions. The software can be set up in 4 to 8 weeks, supported by a dedicated account manager and excellent customer service. Benefits of using DrChrono include:

• Flexible and cost-effective pricing that is ideal for small, large, and newly established practices
• Open API that allows custom software integrations 
• Mobile application and portal for easy patient engagement
• All-in-one PMS features include appointment scheduling, automated reminders, billing solutions, and more.
• HIPAA-compliant chat function.

Industry Capabilities

DrChrono is highly customizable, making it an ideal choice for healthcare practices of any size, from small to large and multi-specialty. This cost-effective, integrated system efficiently handles a wide range of administrative tasks, saving valuable time and resources. As a robust clinical tool, it is designed to meet the unique needs of each practice, offering a flexible solution to various healthcare challenges.

DrChrono Pricing

DrChrono medical practice management software has four pricing plans offering different hierarchical features. Its flat fee is priced per provider per month and also includes a setup fee for migrating and importing your data into the system. The four pricing plans on the DrChrono software include the following:

Prometheus

This pricing plan only includes EHR and practice management tools that help improve administrative tasks. Its pricing begins at a monthly subscription of $249 per provider. However, you incur extra fees for exceeding the limit on the number of text and phone patient reminders your plan allows; this is the same for every other type of subscription.

Hippocrates

This pricing plan offers more advanced EHR functionalities and practice management tools, including insurance eligibility checks, lab integrations, e-prescribing (only available in the US), 150 text and phone reminders, respectively, and more. The monthly subscription for this plan starts at $349 per provider.

Apollo

This pricing includes all the features and functionalities in the previous plans along with the medical billing system, 300 text and phone reminders, respectively, and other more advanced features. Monthly subscriptions start at $599 per provider.

Apollo Plus

With this pricing plan, you get everything that DrChrono software offers, including EHR, PMS, RCM, patient portal, medical billing functions, and more. Pricing for this plan starts at $1200.

To get the exact pricing figures specific to your needs, we suggest you scrutinize the plans offered more carefully to decide which features you need, then contact Drchrono for a detailed quote.

In Conclusion

DrChrono is a leading solution in medical practice management, offering a suite of valuable features and functionalities that cater perfectly to the needs of medical practitioners. This all-encompassing software includes front-desk management, billing, RCM, EHR, and patient engagement tools, providing everything needed for efficient practice management. 

Its open API for advanced integration is a notable feature that many competitors, including Nextpatient, Aesthetic Record, and PatientNow, lack. The software’s modern and straightforward interface, along with its relatively quick setup time, further elevates its standing. For its comprehensive capabilities and cost-effectiveness, DrChrono is considered one of the best choices for medical practice management software.