Carecloud Practice Management Software Review
Carecloud is an integrated practice management and medical billing software solution that enables healthcare practitioners to maintain work efficiency. It includes comprehensive tools for seamless patient record processing, appointment scheduling and intake, and tools to improve medical billing. CareCloud offers a user-friendly, well-designed interface and logical arrangement of features as part of its entire suite of functionality.
While thoroughly researching some of the best practice management software (PMS), we found the CareCloud dashboard easy to navigate, allowing access to electronic medical records (EMR) and PMS tools that can improve any medical team’s workflow. All necessary tabs are displayed at the top of the interface, and with one click, you can access your schedules, charts and billings.
An administrator using the software can see an overview of the entire operation without navigating between multiple windows. The interface is designed to mimic the workflows of a typical healthcare setting, yet it is customizable with features that make it unique for almost any kind of medical practice.
If you are looking for PMS that allows you to structure your workflows to meet your office needs, CareCloud may be a good software solution for you. However, setup takes up to 90 days, and the fees are higher than those of some other PMS providers reviewed.
Features of CareCloud Practice Management Software
Comprehensive Scheduling
CareCloud offers a user-friendly and customizable appointment scheduling system with filtering and colour-coding features for easy sorting of appointment status. You can also choose to see appointment schedules in daily, weekly or monthly overviews and view them based on locations and selected providers. The front end allows patients to select their provider, choose whether they are new or established patients and find a preferred appointment date.
Beyond scheduling appointments, the CareCloud software includes eligibility checks and reminder features. With the eligibility feature, you can verify insurance details, deductibles, co-scheduling and co-payments to avoid denials further down the line. The individual and batch filtering and colour-coding tools on CareCloud make verifying as many insurance records as needed easy. It shows a green check to indicate eligibility, a red X mark to indicate ineligibility, and a yellow exclamation mark to indicate outstanding issues with insurance. On the other hand, you can send automatic upcoming appointment reminders to patients, which helps reduce no-shows and maximize acquisition.
You can also utilize this patient management system to keep patient records together, update information, attach files and reduce physical paperwork.
Billing and Claims
CareCloud PMS ensures fast and seamless clinical data collection by integrating its billing platform into the EMR. With this integration, medical practices can post charges, create and process claims with inbuilt insurance billing functionality, and bill patients using the SwervePay payment gateway service for credit cards. Its financial management tools enable you to avoid denials, keep track of payment remittances and get an overview of your financial performance.
Furthermore, the billing dashboard allows you to populate fields, manage billing rules and see unbilled and saved (fulfilled claims) payment status.
Another helpful feature of the CareCloud PMS is one that flags errors in real time, allowing you to rectify billing issues and prevent mistakes, especially before submitting claims. This helps prevent insurance denials or payer rejections resulting from inaccurate filing.
Reporting and Practice Analytics
To improve your healthcare practice, you need tools that give you an overview of your performance to manage your practice better. On the reporting tool, you can view upcoming appointments and patients attended to, as well as a complete report of their progress. We liked the drag-and-drop feature that allows you to move patients from one list or section to another so you can appropriately track progress. The charting system provides a complete overview of patient progress, allowing practitioners to build care plans and diagnose efficiently and quickly. These charting capabilities also make e-prescribing seamless.
You can also view individual patient charts by double-clicking their name. The dashboard also allows you to toggle between patients’ data for easy access and review multiple charts at once using tabs on the top of the reporting dashboard. These tools, among many others available on CareCloud PMS, would help simplify the workflow for healthcare practices.
Mobile Apps
The CareCloud Companion app is available on Android, iPhone/Ipad and the web. This mobile application allows practitioners to manage their tasks on the go, including scheduling appointments, viewing patient chats and other clinical, administrative, and financial information.
SMS Integration
CareCloud integrates with Relatient to provide HIPAA-secure telehealth and messaging functions for medical staff, practitioners and patients. This integration allows patients to receive automated appointment reminders via email, SMS, or voice messaging. It provides functions like patient feedback collection, e-registration and checking, unlimited direct messaging, group chat, office-to-office messaging between internal teams and more. As a HIPAA-compliant platform, all messaging communications have end-to-end encryption to ensure information safety.
Integrations
CareCloud practice management software has an open API allowing other applications to integrate. Whether it’s a POS system, mobile app or CRM, CareClouds REST API allows developers to connect with end-user applications and web apps that aim to extend the platform’s functions.
Some popular applications you may find already integrated into the CareCloud system include Birdeye reputation and customer experience platform, ChartLog Cloud-based EHR solution, Vital Interaction patient engagement platform, Chiron Health telemedicine platform, and NextPatient front desk management software, among others.
Birdeye Reputation and Customer Experience Platform: CareCloud users can utilize the BirdEye integration tool to collect and monitor patient feedback and reviews from various sources.
Through this integration, medical practices can seamlessly sync patient contact information and appointment data, improve patient experience and engagement, and manage their online reputation better.
ChartLog Cloud-based EHR Solution: ChartLogs streamlines the process of managing patient records and helps improve clinical workflow. The CareCloud and ChartLog integration enables medical practices to seamlessly transfer patient data between the two systems, including demographics, medical history, and clinical notes.
Virtual Interaction Patient Engagement Platform: Virtual Interaction helps medical practices improve patient engagement and remote care capabilities. With the CareCloud and Virtual Interaction integration, users can schedule and conduct virtual visits with their patients directly from CareCloud.
The integration enables real-time synchronization of patient information between CareCloud and Virtual Interaction, including medical history, prescription use, and allergy information. Through this integration, medical practices can better serve their patients by increasing efficiency, decreasing wait times, and boosting participation.
Chiron Health Telemedicine Platform: Chiron Health is a telemedicine platform that allows doctors to have secure video visits with their patients in accordance with HIPAA regulations.
With the CareCloud-Chiron Health integration, medical practices can set up and manage patient video visits without leaving the CareCloud platform. Through this integration, essential data about a patient’s medical history, medications, and allergies can be easily shared between CareCloud and Chiron Health.
NextPatient Front Desk Management Software: NextPatient is a patient engagement platform that automates appointment scheduling, reminders, and patient communications.
The NextPatient and CareCloud integration enables medical practices to streamline their patient appointment process and improve patient communication. It also helps reduce no-show rates and increase patient retention.
Benefits of Using CareCloud Practice Management Software
Just like some of the practice management software we reviewed, CareCloud has innovative tools that make managing healthcare operations easy and seamless. With its financial tools, patient management and reporting features, you have all you need to provide an excellent patient experience.
- Comprehensive practice management and data reporting tools.
- Increase in revenue and improved workflow efficiency
- Performance measurement and reporting tools
- Reduction in payment errors, denials, and rejections
With these tools, you have what you need to improve patient acquisition, manage costs and run your practice more efficiently. Patients can easily book and reschedule appointments, and practitioners can automate administrative tasks that generally take time.
Industry Capabilities
The CareCloud practice management software features are ideal for small and large healthcare practices. It supports various specialties, including healthcare providers in the cardiology, neurology, dermatology, ophthalmology, urology fields and more.
CareCloud Pricing
CareCloud setup fees cost thousands of dollars, and subscriptions are based on longer-term contracts ranging from one year and above. Its monthly pricing depends on the number of practitioners using the platform. Currently, the monthly fee per practitioner for the Breeze practice management software alone is about $349+, while the chart systems cost $379 per provider per month. The cost is $629 per provider per month to get the complete platform features. The setup fee for new practices coming onto CareCloud is up to $1000 or more, depending on the size of your practice. You may choose to only use Breeze, CareCloud’s appointment management app that helps manage bookings, patient check-in, POS payment and appointment reminders.
In Conclusion
CareCloud is recommended for healthcare practices with a high volume of patients that need to make their workflows more efficient. Although, it’s ideal for practices willing to pay the setup fees and subscribe to long-term contracts. Also, based on user feedback, the drawbacks noticed on this software include limited compatibility with some Android and tablet devices and non-user-friendly reporting and billing functions.