Top 5 Canadian Telemedicine Software
In recent years, the telemedicine software industry in Canada has witnessed significant growth and innovation, resulting in a revolutionary shift in the delivery and accessibility of healthcare services across the nation. With a growing demand for reliable telemedicine platforms, there has been a surge in the development of advanced software tailored to meet the diverse needs of the healthcare industry.
This article examines the top 5 Canadian telemedicine software solutions, emphasizing their features, benefits, integrations, and impact on the healthcare sector. These platforms offer advanced video conferencing capabilities, integrated electronic health records, and seamless patient management features, positioning them at the forefront of transforming the healthcare landscape in Canada.
Learn more about how these innovative platforms are reshaping healthcare delivery in Canada and advancing remote patient care.
Top 5 Canadian Telemedicine Software
| Software | Key Benefits | Features | Integrations | Pricing |
| Jane | • Easy-to-use, no-download video, phone, and messaging experience • Flexible customization for scheduling, charting, and intake forms • Automated appointment reminders • Designed for a wide range of providers including physiotherapists, chiropractors, mental health professionals, and medical specialists | • Built-in charting and record-keeping with customizable charts, SOAP notes, intake forms, and over 1,000 templates • Secure, HIPAA / PIPEDA / GDPR-compliant video consultations • Financial and operational reporting on revenue, billing, appointments, and demographics • Mobile-friendly access with the same functionality across devices | • Claim.MD (insurance claims and ERA support) • Physitrack (exercise programs and adherence tracking) • Mailchimp (synchronized email marketing preferences) • Calendar sync (iCal, Google Calendar, Outlook) • Jane Payments (integrated payment processing with PCI compliance) | • Base Plan: CAD $79/month (+$25 per additional full license, +$12.50 per additional half license) • Insurance Plan: CAD $109/month (+$30 per additional full license, +$15 per additional half license) • Group Online Appointments Add-On: CAD $15/month per practitioner |
| Adracare | • Streamlines clinical operations for mental health and specialist practices • Offers built-in, secure video sessions without requiring downloads • Ensures privacy and security standards are met for sensitive health data | • Online booking, scheduling, reminders, and client portal access • In-session charting, custom intake forms and questionnaires • Secure messaging, document management, dashboards for activity & analytics | • OSCAR (McMaster) • KAI Innovations • Juno EMR • Integration with ClinicAid and Clinicaid for billing / claims where supported | • Starter Plan: ~ CA$30 / user per month • Plus Plan: ~ CA$99 / user per month • Powerhouse Plan: ~ CA$199 / user per month |
| Maple | • Offers virtual care services 24/7 via video, audio, and messaging platforms • Provides broad medical care, including skin health and mental health among many other services • Rapid access to appointments with Canadian-licensed healthcare providers | • Customizable appointment types and robust virtual consultation tools (video, audio, text) • Secure upload and sharing of medical documents, prescriptions, lab requisitions where appropriate • Dashboard / patient profile features for record keeping and health history tracking | • Document sharing between patients and clinicians via Maple’s app/profile tools • Integration with provincial licensing / prescription systems as required (no public EHR API confirmed) | • Maple Membership: CAD $79.99 per month, covers family members (primary account holder, spouse, dependents under 18) Maple+1 • Pay-per-visit / individual consultation: fees apply depending on service type / specialty, varying by province |
| Pomelo by TELUS Health | • Simplifies clinic administration by automating tasks such as appointment reminders and intake forms • Enhances patient experience through online booking and two-way secure messaging • Offers flexible customization so clinics can tailor appointment types, forms, and communication workflows | • Online appointment scheduling, reminders (SMS / email / voice), and mobile/QR check-in options • Custom intake and triage forms sent in advance to populate patient charts • Secure patient portal with private messaging and ability to share files and test results • Integration with EMR systems so that data (forms, messages) sync with patient charts in the clinic’s | • Accuro EMR (via integration) • Support from Medesync by TELUS Health for some clinics (if documented by TELUS) — verify if currently active • Forms / e-forms / patient chart sync with EMR systems supported by Pomelo | • Pricing is flexible according to clinic’s feature bundle (appointment reminders, messaging, portals, etc.) • No publicly-documented “Seamless Chex” or specific “E-Prescribing” add-on in Pomelo’s base offering; prescription handling is typically managed through integrated EMRs like Accuro. |
| OnCall Health | • Streamlines virtual care operations for clinics and mental health providers • Offers a secure, patient portal with virtual visit tools • Provides analytics dashboard for monitoring clinic performance • Enables customizable workflows and virtual intake tools | • Secure video and audio telehealth consultations • Custom intake/assessment forms for patients • Secure messaging and file sharing via patient portal • Multi-division / multi-location support (for organizations with more than one location or department) | • EHR/EMR synchronization via OnCall Health API (appointments, providers, form responses, etc.) • API access for eligible customers, including syncing patient records, form assignments, and appointment data | • Basic Plan: starts at CAD $49/month (features may be limited) • Premium Plan: custom pricing, includes more features / more integrations / enterprise-level functionality • Enterprise Plan: custom pricing tailored to large organizations with specialized needs (workflow customization, full EMR sync, etc.) |
1. Jane
As an all-in-one solution for healthcare practices, Jane offers tools for managing appointments, delivering virtual consultations, and maintaining thorough clinical documentation. The platform also includes integrated billing and payment processing. Designed with privacy in mind, Jane complies with HIPAA, PIPEDA, and GDPR standards to help practices safeguard patient data.
Features
- Scheduling & Appointment Management
Jane provides busy practices with an intuitive platform that brings scheduling, payments, and charting together in one place. The system supports multiple practitioners and locations, as well as options for group appointments, waitlists, and back-to-back bookings. The online booking portal can be tailored to the clinic’s look and feel, creating a seamless experience for patients. Additionally, Jane Payments makes it easy to collect fees by allowing clinics to securely store credit cards, sell packages or gift cards, and manage product sales within the same platform.
- Customizable Intake Forms
With Jane’s intake tools, clinics can tailor forms to different practitioners, services, or appointment types. Forms can be shared automatically when an appointment is booked, delivered by staff, or filled out at the clinic. This flexibility ensures providers gather the right information in advance, which helps streamline visits and improve the patient experience.
- Compliance with Healthcare Regulations & Security
Jane aligns with major privacy laws, including HIPAA, PIPEDA, and GDPR. Telehealth sessions are fully encrypted, and the platform does not permit recording of video, audio, or chat during online visits.
- Documentation & Charting
Jane gives healthcare providers flexible tools for clinical documentation, from customizable charts and SOAP notes to a large library of templates. All information is stored securely and can be retrieved quickly, helping providers make informed decisions based on accurate and up-to-date histories.
Integrations
Jane provides a range of built-in integrations that support everyday clinic operations. Claim.MD integration simplifies U.S. insurance submissions by reducing manual data entry and minimizing claim errors. Jane Payments offers secure processing for online and in-person transactions, including card storage, packages, gift cards, and product sales.
Clinics can also connect Jane with Physitrack to prescribe and monitor exercise programs, and with Mailchimp to keep email marketing preferences updated. In addition, Jane’s scheduling can be linked with external calendars, including Google, Outlook, and iCal, so practitioners can manage their time more efficiently.
Pricing
| Plan | Monthly Plan |
| Base Plan | CAD $79/ month |
| Insurance Plan | CAD $109/ month |
| Online Appointments for Groups (optional add-on) | CAD $15/ month |
Pros & Cons According to User Reviews
| Pros | Cons |
| User-friendly interface | Lack of free trial option |
| Integrated patient appointment booking system | Limited ability to customize what patients can see on their profile |
| Availability on various devices | Initial setup expenses |
| Excellent customer service and support | Lack of live support |
2. Adracare
Adracare provides Canadian healthcare professionals with a versatile telehealth platform that combines secure video consultations, online scheduling, and clinical documentation. It integrates with existing EMR systems rather than functioning as a full EMR, allowing clinics to maintain connected workflows.
The platform serves a broad range of professionals, including those in mental health, physiotherapy, and nutrition, and other healthcare providers who want to improve access and strengthen patient engagement.
Features
- Scheduling & Appointment Management
Adracare simplifies clinic operations by combining appointment scheduling with tools for billing, invoicing, charting, and treatment planning. Through the client portal, practitioners can communicate directly with patients, encouraging engagement and more collaborative care. This integration of features helps practices reduce administrative effort while keeping both scheduling and financial management under control.
- Customizable Intake Forms
With Adracare, practices can create intake forms that reflect their specific requirements. Whether designed for a particular service, practitioner, or appointment type, forms can be customized and managed directly in the system, helping providers collect accurate patient information in advance and streamline the onboarding process.
- Compliance & Security
By complying with HIPAA, PHIPA, and PIPEDA, Adracare ensures that clinics can maintain strict standards for patient privacy. The platform uses encryption across all communications and includes security features such as video consultations, messaging, file sharing, and user access controls. T
- Documentation
Adracare provides clinicians with tools to document patient histories, visit notes, and treatment plans in a clear and organized way. All records are stored securely and can be accessed by authorized staff, supporting accurate record-keeping and coordinated care.
Integrations
Adracare integrates with leading Canadian EMR systems, including OSCAR McMaster, KAI Innovations, and Juno EMR, allowing clinics to connect their telehealth platform with existing records. This streamlines workflows and supports a more unified approach to patient care.
The platform also connects with Clinicaid to simplify billing and claims processing, while built-in video conferencing and scheduling tools make appointment management more efficient. In addition, Adracare supports Microsoft Power BI, giving practices the ability to analyze data and build custom dashboards.
Pricing
| Plan | Monthly Plan |
| Starter | $ 30/Month |
| Plus | $ 99/Month |
| Powerhouse | $ 199/Month |
Pros & Cons According to User Reviews
| Pros | Cons |
| Customizable & Secure | Calendar limitations (may not show all appointment times) |
| Affordable pricing | No mobile app |
| Secure and meets privacy regulations | Integration Complexity |
3. Maple
Maple is a Canadian telemedicine platform that enables physicians to deliver secure virtual care around the clock. The system supports core clinical workflows, including issuing prescriptions, lab requisitions, and referrals, while also covering a wide scope of conditions such as mental health, infections, and allergies.
For practices seeking to expand, Maple also provides international second-opinion services in addition to its Canadian patient base.
Features
- Scheduling & Appointment Management
Maple streamlines appointment management by letting patients book virtual visits online and receive automatic reminders. Providers can set and update their availability directly in the platform, which makes it easy to manage secure telehealth visits without relying on an additional scheduling system.
- Intake Process
Before each consultation, patients fill out intake questions that capture the key details of their health concerns. These standardized forms give providers the information they need upfront and help limit the amount of administrative follow-up.
- Compliance with Healthcare Regulations & Security
Maple follows both PHIPA and PIPEDA standards and works with MedStack to host patient data securely. This approach protects sensitive information and ensures the platform can expand without compromising compliance.
- Consultation Documentation
With Maple, patients have ongoing access to important documentation from their virtual visits, including consultation notes, prescriptions, and requisitions. They can forward this information to other providers when needed. The platform does not support recording of sessions, but all records are kept secure and easy for patients to retrieve.
Integrations
Maple is not a traditional EMR but includes built-in tools that support virtual care delivery. The platform handles patient billing and payments directly, with secure processing for consultations and memberships. Its telehealth services use high-quality, encrypted video technology to facilitate private virtual visits.
While Maple does not currently integrate with external EHRs or medical devices, it enables providers to document encounters and share records as needed, supporting continuity of care.
Pricing
| Plan | Monthly Plan |
| Pay per visit | $69 |
| Membership | $30 per month (paid annually) |
| Maple Membership | $79.99 per month |
Pros & Cons According to User Reviews
| Pros | Cons |
| Convenient 24/7 access to doctors | Limited to non-emergency and treatable conditions |
| High-Quality Video Conferencing | Limitations on Visits |
| User-friendly mobile app (iOS and Android) | The interface may require improvement for extensive use cases |
| Cost-effective | Potential lack of continuity of care compared to traditional doctor-patient relationship |
4. Pomelo Health
Pomelo Health is a patient engagement platform that helps clinics manage scheduling, reminders, intake forms, telehealth, and secure messaging.
It integrates with EMR systems, including Accuro EMR and Medesync, making it easier to align patient communications with clinical records. The platform is widely used across Canada, serving over 9,000 providers and 20 million patients in North America.
Features
- Scheduling & Appointment Management
With Pomelo Health, patients can schedule visits online and receive automated reminders to reduce missed appointments. Providers benefit from tools to set availability and oversee their calendars, making it easier to manage workloads and improve overall clinic efficiency.
- Customizable Intake Forms
With Pomelo Health, practices can design intake forms that standardize how patient information is collected. Patients fill out forms online at their convenience, which improves consistency and ensures that providers receive the same key details every time.
- Compliance & Security
Pomelo is designed with Canadian privacy requirements in mind, including PHIPA and PIPEDA. All communication is encrypted, and the platform integrates securely with EMRs such as Accuro and Medesync.
- Documentation & Communication
Pomelo works alongside a clinic’s EMR to enhance communication. The platform offers secure messaging, automated notifications, and patient engagement features that help providers stay organized and maintain consistent contact with patients.
Integrations
Pomelo Health integrates directly with leading Canadian EMRs, including QHR Technologies’ Accuro EMR and Medesync by TELUS Health. These connections allow clinics to synchronize patient information, reduce duplicate data entry, and streamline scheduling and communication.
By linking Pomelo’s engagement tools with established EMRs, providers can improve efficiency and maintain secure patient records while enhancing the overall care experience.
Pros & Cons According to User Reviews
| Pros | Cons |
| Improved Patient Communication | Limited Features |
| User-Friendly Interface | Lack Of Regulation |
| Improved Patient Engagement | Geographic Barriers |
| Excellent Customer Support | Occasional Technical Glitches |
5. OnCall Health
OnCall Health provides a customizable virtual care platform for clinics and enterprises. Core features include encrypted video visits, secure messaging, file sharing, and integrated scheduling tools. The platform also offers API access and EMR integrations, making it easier for providers to connect OnCall Health with their existing systems.
With built-in analytics and compliance with PHIPA, PIPEDA, and HIPAA, the software gives organizations both security and operational insight.
Features
- Scheduling & Appointment Management
OnCall Health provides tools for online appointment scheduling, automated reminders, and provider availability management. These features help reduce administrative tasks and make it easier for clinics to coordinate care.
- Customizable Intake Forms
Providers can create and share digital intake forms tailored to their needs. Patients complete forms before their appointments, allowing clinics to collect accurate information and streamline the check-in process.
- Compliance with Healthcare Regulations & Security
OnCall Health complies with HIPAA, PHIPA, and PIPEDA requirements. Data is encrypted in transit and at rest, with hosting options in Canada or the United States depending on client needs. These safeguards help clinics maintain patient privacy and meet regulatory standards.
- Documentation
While OnCall Health does not support recording of consultations, it includes secure documentation features such as intake forms, notes, and file sharing. The platform also offers API access and integration options, allowing practices to connect OnCall Health with their existing systems when required.
Integrations
Rather than offering fixed, one-size-fits-all integrations, OnCall Health provides API access and custom integration options. This flexibility allows healthcare organizations to link the platform with their existing EMR or practice management tools, minimizing duplicate work and keeping patient records consistent across systems.
Pricing
| Plan | Monthly Plan |
| Basic | $49.00/ month |
| Premium | Custom |
| Enterprise | Custom |
Pros & Cons According to User Reviews
| Pros | Cons |
| HIPAA Compliant & Secure | Mobile App Limitations |
| Medical Access for Remote Areas | Connectivity Challenges in Rural Areas |
| Multi-Party Support | Patient Compatibility |
| Reliable Customer Support | Integration Challenges |
Conclusion
Canadian healthcare providers have several telemedicine solutions to choose from, each with distinct strengths. Jane combines practice management and telehealth features in one platform, making it ideal for clinics that want a centralized system. Adracare supports flexibility with customizable tools and EMR integrations. Maple is designed for fast patient access to care and suits providers offering on-demand consultations. Pomelo Health enhances communication and efficiency through strong patient engagement features, while OnCall Health provides scalable solutions for enterprise-level organizations. Selecting the right platform comes down to aligning features with clinical goals, workflows, and budgets.
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