Jane is widely used across Canada as an all-in-one telehealth and clinic management solution. The platform offers patient scheduling, HIPAA-compliant video consultations, comprehensive charting and record-keeping, and flexible documentation templates that can be tailored to different specialties.
Through its HIPAA-compliant patient portal, Jane ensures that patients and providers can exchange information with confidence. The platform does not allow session recordings, which helps safeguard confidentiality and protect sensitive health information.
This detailed blog will explore Jane’s comprehensive suite of features designed to enhance healthcare delivery. We’ll discuss how its telemedicine functionalities, combined with superior practice management tools, offer a holistic solution for healthcare providers looking to streamline operations and improve patient outcomes.
| Features | Description | Benefits |
| Scheduling & Appointment Management | Jane offers an intuitive calendar that can handle multiple staff, rooms, and locations. | Streamlines appointment booking and management, reducing administrative workload. |
| Customizable Intake Forms | Jane provides fully customizable templates for patient intake forms to meet specific needs. | Allows for personalization of patient experience and ensures necessary data is captured. |
| Integrations | Jane integrates with a selection of third-party tools (e.g., Fullscript, Physitrack, Mailchimp, and others). However, it does not currently offer a public/open API. | Clinics can quickly connect to supported services, though advanced or unique integrations may not be possible without switching platforms. |
| Video Conferencing | Jane includes built-in video conferencing for secure virtual consultations. | Facilitates remote appointments, increasing convenience for patients and providers. |
| Compliance with Healthcare Regulations & Security | Jane complies with HIPAA and PIPEDA requirements, with patient information encrypted and stored securely. | Helps clinics protect sensitive health data while meeting recognized privacy and security standards. |
| Consultation Recording & Documentation | Jane provides customizable charts, SOAP notes, intake forms, and access to over a thousand templates for documenting consultations. | Improves the accuracy of patient records and supports consistent, comprehensive documentation of care. |
| Analytics & Reporting Tools | Offers tailored reports for operational and patient care metrics, with real-time insights and trend analysis. | Assists in making data-driven decisions and improves clinic operations. |
| Secure Messaging | Specialized client portal for HIPAA-compliant communication, with email alerts for portal messages. | Maintains patient confidentiality and positions Jane as a secure communication platform. |
| Mobile Access | Mobile-optimized access to platform features for on-the-go professionals, reflecting the desktop experience. | Enhances service delivery efficiency and adaptability, ensuring access to essential tasks. |
| Billing & Payments | Simplified billing process with integrated payments, credit card storage, and financial management tools. | Focuses on patient care, mitigates no-show risks, and streamlines financial operations. |
| Pricing | Multiple plans are offered with a range of features from basic to advanced insurance billing options. | Provides scalable solutions to accommodate varying practice needs and budgets. |
Jane’s quick setup process and intuitive design allow healthcare providers to easily establish their virtual care services. the software provides a simplified, no-download experience across video, phone, and messaging, making healthcare more reachable and convenient.
The platform’s standout feature is its adaptability; Jane offers extensive customization options from appointment booking to patient communication, ensuring a unique and personal touch to each clinic’s operation. Automated reminders and insightful analytics further empower providers to enhance operational efficiency and make informed decisions based on real-time data.
Jane caters to a wide range of healthcare practices, including physiotherapists, chiropractors, mental health professionals, and medical specialists such as dermatologists and pediatricians.
Jane is a comprehensive solution for practice management designed to streamline the operations of healthcare facilities of all sizes. Its all-encompassing features facilitate appointment booking, clinical note-taking, and financial management in one platform.
Its responsive design also supports a wide range of devices, including desktops, tablets, and mobile devices, offering unparalleled access and convenience.
Jane provides effortless telehealth solutions designed to make virtual healthcare delivery as simple as possible. Its user-friendly platform supports video consultations, patient management, and secure communication, enabling practitioners to focus on patient care without worrying about technical complexities.
The platform ensures that both practitioners and patients can navigate the telehealth process with ease, fostering better healthcare access and delivery.
In addition, Jane offers customizable online intake forms, enabling practices to collect essential patient information electronically before appointments. These digital forms can be tailored to meet the specific needs of each healthcare practice, ensuring that all relevant information is collected efficiently and securely before a patient’s visit. Jane also prompts patients to complete forms via email reminders.
This feature not only enhances the patient experience by reducing wait times and paperwork but also improves the accuracy of patient data collected, facilitating a more effective treatment plan.
Jane supports a number of pre-built integrations that allow healthcare practices to connect essential functions without the need for custom development.
Although Jane does not provide a public API or SDK, its curated integration options cover billing, payments, scheduling, communication, and marketing.
Jane supports compliance with leading privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR).
The system uses secure data storage and encrypted communication to protect patient information. Clinics can rely on Jane to align with national and international standards while maintaining the confidentiality of patient records.
With Jane, healthcare providers can streamline patient documentation using a range of customizable tools. The platform offers digital charts, SOAP notes, intake forms, and more than a thousand ready-to-use templates, giving clinics the flexibility to document care in a way that matches their workflow.
Because documentation is stored securely and organized within a centralized system, providers have immediate access to comprehensive patient histories. This accessibility supports continuity of care and helps clinicians deliver more informed and effective treatment plans.
With Jane’s reporting features, clinics are able to generate customized reports that reflect the unique needs of their practice. Data points include revenue tracking, billing summaries, appointment types, and patient demographics. These reports help providers evaluate financial performance, identify service areas with higher demand, and better understand the composition of their patient base.
By analyzing scheduling and patient activity, clinics can adjust resources more effectively and minimize inefficiencies in their clinical processes.
Jane’s secure messaging feature uses a client portal to manage all patient communication. Instead of sending PHI directly by email, the system notifies patients to check their portal, keeping confidential data within a controlled environment.
This approach aligns with HIPAA requirements and lowers the risk of unauthorized disclosure. It provides clinics with a secure and reliable channel for communicating sensitive information while ensuring compliance with regulatory standards.
Jane’s mobile feature is expertly crafted for health and wellness professionals who are constantly on the move, offering seamless access to its comprehensive platform features directly from any mobile device. By entering their clinic’s web address into a smartphone browser, users can effortlessly log into their Jane account.
Jane’s mobile navigation is designed to reflect the desktop experience while optimizing certain elements, such as menu placement, for superior usability on compact screens. This ensures ensures vital tasks like appointment bookings, schedule management, and patient data retrieval are always at the fingertips of practitioners, significantly boosting the efficiency and adaptability of their service delivery.
Jane’s simplified billing and payments process enables healthcare providers to focus more on patient care than struggle with financial management. Jane streamlines the payment process for healthcare practices, integrating direct patient payments, credit card storage, and various financial tools into one unified system. By doing so, it removes the complexity of using different systems for financial management.
Jane also addresses the challenge of appointment no-shows by implementing secure methods to collect credit card details beforehand, ensuring practices can safeguard their revenue.
Additionally, Jane equips practices with the ability to sell packages, memberships, and gift cards, tailored to their business needs, promoting patient retention and increased income. Importantly, Jane ensures top-notch security for all transactions, meeting PCI compliance standards and encrypting patient data for ultimate protection.
| Plan | Monthly Price | Features |
| Base Plan | CAD $79 / month + $25 per additional full license + Info + $12.50 per additional half license + Info | • Online Booking • All Scheduling Features • Charting / Clinical Notes (EMR/EHR) • Invoicing & Receipts • Financial Reporting • Unlimited Email & SMS Reminders • Unlimited File Storage • Free Data Import • Process Credit Cards with Jane Payments • Jane Support by Email / Phone / Chat • 1:1 Online Appointments (Telehealth) |
| Insurance Plan | CAD $109 / month + $30 per additional full license + Info *Staff or practitioners with ≥ 24 booked hours/week. + $15 per additional half license + Info | • Everything from Base plan + • Treatment Plans with Built-in ICD Codes • Insurance Invoicing & Payment Tracking • Integrated Direct Insurance Billing for a growing list: TELUS eClaims, Teleplan, and Pacific Blue Cross PROVIDERnet • Insurance Card Photo Upload in Intake Forms |
| Online Appointments for Groups (optional add-on) | CAD $15 per month, per practitioner Add to any plan | • Perfect for couples, families, and up to 12 related clients • HIPAA, PIPEDA and GDPR-compliant • Includes blurred and virtual backgrounds, in-call chat, screen share, and more • Family and couples sessions made easy when everything stays in Jane |
| Pros | Cons |
| Easy to use software: Jane’s intuitive user interface and clean design allowed practitioners to easily navigate the software without challenges or extensive training Extensive Customization Features: The software’s flexible customization features have been a significant advantage for users. This level of personalization has been especially useful in addressing the unique challenges of various healthcare environments. Excellent customer support: The responsiveness and helpfulness of the customer support team are often highlighted in user reviews. Value for Money: Reviewers appreciate the cost-effectiveness of Jane, noting that it offers good value for the features and support provided | Limited colour choices: Jane only has eight colour choices, making it difficult for practitioners to keep track of different services. Complicated ‘shift’ and ‘tagging’ functions: The complexity of the ‘shift’ and ‘tagging’ features has been a stumbling block for several users, impacting their workflow and productivity. Incompatible accounting reports: Issues with the software’s accounting reports not aligning with conventional accounting methods have been raised, alongside concerns about the support team’s grasp of accounting principles. Language Limitations: Some users have noted the challenge of offering services in both French and English, indicating a need to accommodate bilingual settings in the software and to cater to more languages. |
Jane stands as an excellent Canadian telemedicine software for practices like physiotherapy clinics, mental health services, and multidisciplinary medical centers. Its strengths lie in its user-friendly interface and robust compliance with Canadian healthcare privacy laws, making it a reliable choice for virtual care.
However, some users have noted challenges with third-party integrations and a need for more extensive customization options. Despite these areas for improvement, the core functionalities remain effective for the majority of telehealth scenarios.
Wisevu is positioned to assist healthcare practices in overcoming these hurdles by facilitating the integration of Jane into their systems. Our expertise in digital content strategy and technical integration means that we can help bridge any gaps between Jane’s capabilities and a practice’s unique needs, ensuring a smooth transition to a more connected and efficient telemedicine environment.
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