Cliniko is a lightweight, developer-friendly EHR software for healthcare providers that want a simple interface combined with flexible integrations. Beyond core features (like scheduling, patient charts, billing, and reminders), Cliniko offers an extensive API that allows developers to embed booking tools, sync data, automate workflows, or build custom apps on top of the system.
With its growing network of connected apps and clean documentation, Cliniko is often chosen by clinics that want greater control over their tech stack without the overhead of heavy enterprise EHRs.
| Category | What Cliniko Offers | Why It Matters |
| Appointment Scheduling | Online booking, SMS/email reminders, wait list, classes, time zone support, privacy mode, one-off availability, multiple business locations | Fewer calls, fewer no-shows, easier multi-site scheduling |
| Patient Records Management | Central patient profile, files via drag-and-drop, communication log, medical alerts, account balance, client privacy tools | All patient and admin info in one record |
| Clinical Documentation & Treatment Notes | Custom note templates, body charts, draft notes, pinned notes, export to PDF, search | Faster, consistent documentation |
| Treatment Planning | Copy last note, progress visible in record | Clear continuity of care |
| Billing & Insurance | One-click invoices from the calendar, online payments, statements, refunds, prepayments, concessions, billable item codes, and Xero integration | Smooth checkout and bookkeeping |
| Reporting & Analytics | Revenue and payment reports, cancellations/no-shows, practitioner performance, growth and referral tracking, exports | Actionable visibility for staffing and marketing |
| Security & Compliance | Encryption in transit (SSL 2048-bit) and at rest (AES-256), daily backups, AWS hosting, role-based access, passkeys + 2FA, regional data residency (AU/UK/CA/EU), GDPR/PIPEDA/HIPAA support | Practical controls for privacy and uptime |
| Software & API Integrations | Connected app marketplace across booking, forms, messaging, analytics, e-Rx, payments; developer API; CSV exports | Extend Cliniko and automate routine work |
Cliniko makes daily scheduling feel manageable for both administrators and clinicians. Online bookings drop into the calendar in real time, and the automated reminders take some pressure off the admin team. Additionally, staff can easily flip through different calendar views by provider, date range, or location to keep everything running smoothly.
Some of Cliniko’s most useful scheduling and calendar management features include:
The platform’s patient record system brings all key information into a single, easy-to-navigate profile. Each record includes appointment history, invoices, messages, treatment notes, and any uploaded files. Clinics can upload documents with drag-and-drop, track outstanding balances, and rely on automatic communication logging to keep records complete.
Some useful features connected to patient record management are:
Cliniko’s note-taking tools help clinicians document visits in a way that feels organized and easy to maintain. Templates keep charting consistent across the team, while features like drafts and pinned notes give providers flexibility during busy days. Body charts and quick exports also make it simple to share or review information when needed.
Some helpful documentation features include:
The platform keeps treatment planning straightforward by giving clinicians a clear view of a patient’s progress inside their record. When appointments follow a similar structure, providers can copy the previous note and update it instead of starting from scratch. This helps maintain consistency while speeding up documentation.
Some helpful tools within treatment planning include:
Cliniko connects billing directly to the appointment workflow, which helps clinics wrap up visits smoothly without extra steps. Invoices can be generated from the calendar with a single click, and clinics can process online payments, split payments, or issue refunds as needed. For practices that work with third-party payers, Cliniko supports billable item codes and concessions. Clinics that use Xero can also sync their accounting data without manual entry.
Some helpful billing and insurance features include:
The platform’s reporting tools give clinics a simple way to understand how the practice is performing day to day. The built-in reports cover the numbers teams rely on the most, from revenue tracking to no-show patterns. When clinics need deeper analysis, all reports can be exported to a spreadsheet for custom dashboards or year-end reviews.
Some of the reporting and analytics options include:
Cliniko data is encrypted in transit (SSL 2048-bit) and at rest (AES-256). The platform runs on AWS with 24/7 monitoring, daily backups, and replica databases. You can enforce user roles, passkeys, and 2FA. Data residency aligns to where you sign up (AU, UK, Canada, EU/Ireland; elsewhere defaults to AU). Privacy tooling supports GDPR, PIPEDA, and HIPAA workflows.
Some useful security and privacy features built into Cliniko include:
Cliniko works well as a standalone practice management system, but many clinics use it as the hub for a broader digital setup. It connects to booking tools, intake systems, exercise platforms, AI scribes, billing add-ons, payment tools, and marketing systems. Clinics can also build custom integrations using Cliniko’s API, which lets approved software read or write specific types of data.
Below is a clear breakdown of the integrations available today and how clinics typically use them.
The platform supports digital intake tools that help clinics gather patient information before an appointment. These forms sync directly into each patient’s record, which cuts down on manual data entry.
Examples of supported tools include:
Cliniko connects with several appointment marketplaces commonly used in Australia and the UK. These platforms list your clinic online and send confirmed bookings straight into your Cliniko calendar.
Some of the supported marketplaces include:
The platform connects with several exercise and rehab apps that help clinicians share treatment programs and track patient progress. Any notes or adherence data can sync back into the patient’s Cliniko record.
Popular integrations include:
Cliniko supports a handful of e-prescription tools, mainly in Australia and the UK. These integrations help clinicians create compliant prescriptions and keep patient information aligned across systems. Once connected, these tools streamline the prescription process without requiring extra manual data entry.
Some of the supported e-prescription tools include:
The platform integrates with several tools that help clinics manage claims, payments, and broader financial workflows. These add-ons reduce manual data entry and support regional billing requirements, especially in Australia, New Zealand, and the UK. For clinics using Xero, the native sync keeps accounting records aligned without extra effort.
Some of the supported finance and claims tools include:
Cliniko connects with a range of tools that help clinics stay in touch with patients and manage communication more efficiently. These integrations support recalls, automated reminders, feedback collection, and even phone system features like caller ID matching. The goal is to reduce manual follow-ups while keeping patients engaged and informed.
Some of the supported tools in this category include:
The platform integrates with several AI tools that help clinicians save time on documentation and administrative tasks. These assistants can draft treatment notes, letters, or summaries and send them directly into the patient record. For clinics with high visit volumes, this can significantly reduce charting time while keeping documentation consistent.
Some of the AI tools commonly used with Cliniko include:
Cliniko works with several business intelligence tools that help clinics dig deeper into performance trends. These integrations turn Cliniko data into dashboards that show revenue patterns, practitioner activity, communication metrics, and operational bottlenecks. They’re useful for clinics that want more insight than Cliniko’s built-in reports can provide.
Some of the supported data and BI tools include:
The platform also connects with tools that track patient progress between visits. These apps send questionnaires, collect patient-reported outcomes, or pull in health data from monitoring programs. The information can sync back to Cliniko so providers get a clearer picture of recovery trends and patient engagement.
Some examples of supported tools are:
Cliniko includes a number of helpful add-ons that support automation, patient communication, and administrative tasks. These integrations can simplify daily workflows or fill gaps that clinics may not want to build themselves.
A few notable examples include:
Cliniko’s API allows clinics to connect to external software or build custom workflows. Below is a clear explanation of what the API supports, where the limits are, and what those technical details mean in practice.
Cliniko uses several security requirements. Here is what they mean for clinics:
Cliniko allows up to 200 API requests per minute per user. This is generally enough for scheduling tools, CRMs, or AI assistants. It may matter only if:
Most developers handle this by batching requests or spacing sync intervals.
Cliniko does not have a separate developer sandbox. Instead:
Cliniko will extend the account for several months as long as it’s clearly being used for development rather than real patient data.
Cliniko uses a subscription model based on the number of practitioners. Every plan includes the full feature set, and clinics can try the software free for 30 days before committing.
| Number of Practitioners | Monthly Cost |
| 1 practitioner | $45 /mo |
| 2–5 practitioners | $95 /mo |
| 6–8 practitioners | $145 /mo |
| 9–12 practitioners | $195 /mo |
| 13–25 practitioners | $295 /mo |
| 26–200 practitioners | $395 /mo |
Cliniko charges $0.10 per SMS message, and clinics may also pay additional fees if they choose to use third-party connected apps. All subscriptions include unlimited admin users, reception users, locations, file storage, and patients, along with free support, frequent software updates, constant backups, and 24/7 system monitoring. Cliniko also offers free subscriptions for registered charities and educational institutions.
Pricing has remained unchanged since June 2011, and the company donates at least 2% of all subscriptions to charity. Clinics can also choose annual billing, which includes one month free each year.
We reviewed user feedback from G2 and Capterra. Here is a clear summary of what clinics say Cliniko does well and where it can improve:
| Pros | Cons |
| Easy scheduling and strong organization tools | Cannot edit or sign off on another user’s draft notes |
| Very user-friendly for staff and clients | Appointment import limitations when switching systems |
| Helpful and responsive customer support | Some users want deeper reporting and trend analytics |
| Good value for money at current pricing | A few mentions of slowdowns during invoice payment |
| Smooth online booking and paperless workflows | Some connected apps and claims tools are region-specific |
| Clear pricing transparency with no sales pressure Finger-Ink integration noted as reliable and useful | Minor “room for improvement” comments in long-term use |
Cliniko, for medical practices, is a strong choice for those who want a clean and reliable system for scheduling, documentation, billing, and patient communication. Its interface is easy to understand, which helps staff and providers get comfortable quickly. The connected app marketplace and developer API also give clinics options to extend workflows with intake forms, exercise programs, e-prescriptions, reporting tools, and more.
Clinics that value paperless operations, online booking, and strong organization get the most out of Cliniko. Before onboarding, practices should confirm integration needs like real-time automation, insurer billing, or appointment migration, especially if they rely on region-specific tools.
At Wisevu, we help medical practices get the most from Cliniko by connecting it to websites, accounting software, and patient engagement systems in a way that supports growth. If you are evaluating Cliniko or planning to integrate it into your current tech stack, we can guide you through the process and build the workflows that reduce admin tasks and improve the patient experience.
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