Adracare is an established telehealth and practice management software company based in Toronto, offering an all-in-one platform focused especially on mental health and allied health providers. Founded in 2018, it supports tools for virtual care (video conferencing, secure messaging, remote appointments), scheduling, patient intake forms, charting, billing, and practice administration.
Lifemark, one of Canada’s major providers of physiotherapy and related allied health services, implemented Adracare as part of its virtual care strategy. The system was rolled out during the COVID-19 period, enabling thousands of Lifemark practitioners and their patients to be onboarded.
According to public announcements from 2020, Lifemark providers conducted over 150,000 virtual appointments via Adracare shortly after implementation.
| Features | Description | Benefits |
| Scheduling & Appointment Management | Integrated online booking and appointment scheduling tools, calendar management; automated reminders to patients. | Reduces no-shows, streamlines scheduling and admin workload. |
| Customizable Intake Forms | A form builder for creating digital intake forms / questionnaires, which patients can fill out before/during/after appointments. | Saves administrative time, improves data quality and readiness for consultations. |
| Integrations | Compatible with EMR/EHR systems such as OSCAR McMaster, KAI Innovations, Juno EMR; also integrates with billing software like ClinicAid/ClinicAid (Clinicaid) and others. These integrations are available especially under the Enterprise plan. | Enables unified workflow, minimizes double entry, connects telehealth features with clinical/billing systems. |
| Video Conferencing | Secure video conferencing built into the platform; compliant with Canadian privacy laws (PIPEDA, PHIPA) and HIPAA where relevant. | Facilitates secure and privacy-aware virtual consultations; avoids need for external tools. |
| Compliance with Healthcare Regulations & Security | Adheres to relevant healthcare privacy regulations (PIPEDA, PHIPA, and where applicable HIPAA); includes security features like encryption, secure messaging, document storage. | Ensures patient data protection, helps practices comply with legal/regulatory requirements. |
| Consultation & Documentation | Support for clinical notes, document management, storage of intake forms and patient profiles. | Enhances record keeping, continuity of care, makes patient information easily accessible to providers. |
| Analytics & Reporting Tools | Tools/dashboard/reporting for tracking appointments, user/provider activity, intake details, invoicing, etc. | Helps practices monitor performance, identify bottlenecks, improve patient engagement and operational efficiency. |
| Secure Messaging | Encrypted messaging between provider and patient/client via the platform’s client portal. | Ensures privacy in communications; convenience for follow-ups and non-urgent exchanges. |
| Mobile Access | Responsive/web-based support for mobile devices (iOS/Android) so providers and patients can access key features on the go. | Offers convenience and flexibility for both providers and patients; supports remote work/mobile workflows. |
| Billing & Payments | Invoicing, receipts, fee collections, integration with billing/claims tools like ClinicAid; support for payment processing. | Simplifies financial operations, speeds up billing, helps manage revenue flow. |
| Pricing | Three main plans: Starter (~CA$30/user/month), Plus (~CA$99/user/month), Powerhouse (~CA$199/user/month). No free version, but free trial available. Features vary by plan; certain integrations (EMR, custom workflows) may require higher-tier (e.g. Enterprise) plan. | Flexible cost tiers allow practices of different sizes to choose appropriate feature sets; trial lets users test before committing. |
Adracare is an integrated, end-to-end virtual care and practice management platform designed to support both remote and in-person healthcare delivery. It offers tools such as appointment scheduling & automated reminders, in-session charting (session notes), billing & invoicing, and electronic prescribing (ability to generate prescriptions and send to pharmacies).
Some of the standout advantages include:
Adracare has a broad array of features aimed at optimizing the operations of healthcare providers, offering tools for seamless appointment scheduling, efficient patient management, and secure communications through its robust video conferencing capabilities.
Designed with healthcare professionals in mind, Adracare aims to reduce the administrative load, enabling providers to devote more attention to delivering patient care, all within a single, user-friendly interface.
Adracare’s platform is built to make day-to-day healthcare tasks easier for providers. It helps with scheduling appointments, keeping patient records organized, and staying connected through secure communication tools. Users often describe the interface as straightforward, both for staff and for patients, with most people picking up the basics like booking, video calls, and record management without much trouble.
Although some key features may take a little practice, most users say the system is user-friendly overall. The onboarding process and customer support are also highlighted as strengths, making the transition smoother. With built-in features for reminders, forms, and calendar management, Adracare helps reduce repetitive admin work and gives providers more time to spend with their patients.
Adracare offers a flexible form builder that lets providers design intake forms and questionnaires tailored to their clinic’s needs. These forms can be sent to clients before, during, or after appointments, and once completed, responses are saved securely in the client’s chart.
Clinics can choose which fields to display, set certain ones as required, and decide what information to collect, such as a patient’s preferred name, pronouns, main concerns, or language. This level of control helps reduce paperwork and administrative work while giving clients a shorter, more relevant intake experience.
Adracare offers a range of integrations designed to connect its telehealth platform with commonly used clinical and administrative tools. These connections help clinics reduce duplicate data entry, streamline workflows, and keep patient information consistent across systems.
Adracare states that it complies with HIPAA in the United States, PHIPA in Ontario, and PIPEDA in Canada, and that all data is protected with end-to-end 256-bit AES encryption. It also outlines a data-breach response plan and specifies that it does not collect or share call metadata. In promotional content, Adracare references GDPR and points out that data is stored in-country. Healthcare providers should speak directly with Adracare to confirm how these safeguards apply in their region.
The platform’s security framework focuses on encryption, storage practices, and breach handling. For organizations that operate internationally, it’s important to check how Adracare’s controls align with obligations under GDPR, HIPAA, PHIPA/PIPEDA, or other local laws.
Adracare offers robust features for documentation, letting providers create and store patient records all within the platform. Providers can:
While Adracare offers strong tools for managing documentation, it is not clear from public sources whether the platform allows consultations to be recorded and stored.
Adracare offers a wide selection of reports and dashboards that help clinics track and analyze how their practice is running. Features include:
With these tools, practices can monitor operations more closely, manage their finances with confidence, and identify where processes might be improved.
Adracare offers secure messaging within the client portal, giving providers and patients a safe way to communicate. Messages are encrypted, and the company notes that it does not collect metadata. Patients don’t need a full Adracare account to receive messages or invitations; providers can send them directly to the patient’s email. Because notification options may vary, clinics should confirm with Adracare whether every message also generates an email alert.
The system also includes automated reminders by email and text to help cut down on missed appointments. These reminders apply to both in-person and virtual visits and are built into the scheduling and notification tools.
Adracare is accessible through mobile browsers, giving providers and patients the ability to use key features on a smartphone or tablet. Patients can log in to the client portal to check upcoming or past appointments, view receipts and shared documents, and exchange secure messages with their provider.
The portal also supports profile updates such as contact details and account settings, when enabled by the clinic. Since permissions vary, patients should confirm with their provider which parts of their health profile can be updated directly.
With Adracare, clinics can use Stripe to accept payments directly in the platform. Providers send invoices (via email or through the portal), and patients can pay using their saved card or a new payment method. Everything is encrypted and protected.
Receipts are automatically issued when payments come through, and unpaid vs paid invoices show up clearly in the dashboard. There are options to customize how invoices and receipts are handled—but the provider needs to enable those settings.
| Plan | Monthly Price | Features |
| Starter Ideal for solo practitioners and those beginning their virtual practice journey | $ 30/Month | • Video Conferencing (Up to 4 participants) • Online Booking • White Labelling • Client Profile Management • User Analytics • Custom Notifications • Digital Forms (Questionnaires) • $30 per additional licence |
| Plus Ideal for those who are expanding their organization | $ 99/Month | • Video Conferencing (Up to 6 participants) • Online Booking • Invoicing & Receipts • White Labelling • User Analytics • Client Profile Management • Custom Notifications • Digital Forms • Online Intake • E-Fax • $30 per additional licence |
| Powerhouse Ideal for the superstars looking to utilize our full offering | $ 199/Month | • Personalized Needs Assessment • Implementation Support & Training • Video Conferencing (Up to 12 participants) • Online Booking • Invoicing & Receipts (Invoicing Automation available) • Secure Messaging • Client Portal • Cilent Profile Management • Custom Notifications • White Labelling • User Analytics • E-Fax • $30 per additional licence |
| Pros | Cons |
| Easy to Use: Adracare’s user-friendly interface is relatively simple for both providers and patients. Efficient Customer Support: Practitioners praise Adracare’s reliable and helpful customer support. Easy Appointment Scheduling: Practitioners and patients commend Adracare’s convenient calendar booking as it allows them to easily set appointments. Compliance with Canada’s Privacy Legislation: Adracare’s platform is designed to comply with Canada’s privacy legislation, ensuring secure handling of patient information. This commitment to privacy includes adherence to laws like the Personal Health Information Protection Act (PHIPA). | Connection and Audio Issues: Users initially faced software challenges, particularly with unstable connections and audio quality. Challenges in Correcting Calendar Schedules: Some users report having difficulty in seeing and correcting mistakes on the calendar. Limited Note-Taking Capabilities: Users expressed their frustration with Adracare’s limited note-taking functionality, requesting for the ability to integrate standardized note templates seamlessly. |
Adracare offers a strong, fully featured telemedicine and practice-management platform that many Canadian clinics find valuable. It delivers tools for virtual care (video, messaging), scheduling, forms, and record keeping that help reduce admin burdens and improve patient-provider communication.
While many users report that Adracare integrates well into their workflows, there are some trade-offs worth noting. Connectivity problems such as audio/video lag or drops have been reported, especially in low-bandwidth settings. Some users also wish for more advanced note-taking or session recording features.
Wisevu can facilitate the integration of Adracare into healthcare practices by leveraging our expertise in web development and digital strategy. We tailor our approach to meet the unique needs of each practice, ensuring Adracare’s features are maximized for improved patient engagement and operational efficiency.
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